We take care to check every order before dispatch. Because our products are paper-based, design-led, seasonal and often customised, returns and exchanges are accepted only in limited cases.

Returns and exchanges are accepted only if

• The product is damaged when delivered.
• The product has a genuine manufacturing defect.
• The wrong product has been delivered.
• A confirmed item is missing from your order.
• The product is materially different from the order confirmed by us.

No return or exchange in these cases

• Products delivered correctly and in good condition.
• Customised, personalised, made-to-order, bulk or corporate orders, unless damaged, defective or wrong.
• Sale, clearance or discounted products, unless damaged, defective or wrong.
• Products damaged due to customer handling, storage, use, misuse or wear and tear.
• Requests raised after the reporting window.
• Products returned without original packaging, tags, inserts or required proof.

Reporting window

Please report any damaged, defective, wrong or missing product within 72 hours of delivery by emailing or WhatsApping us with your order number, clear photographs, package images and an unboxing video if requested.

Review process

All requests are subject to review by our team. We may ask you to return the product for inspection. The product must be unused and returned in its original condition and packaging.

Exchange or replacement

If approved, we will offer a replacement or exchange, subject to stock availability. If the same product is not available, we may offer an alternate product, store credit or a refund at our discretion.

Refunds

Approved refunds will be processed to the original payment method or another mutually agreed method. Refunds may take 5–10 working days after approval, depending on the bank or payment gateway. Shipping charges, gift wrapping and customisation charges may be non-refundable unless the issue is due to our error.

Cancellations

• Orders can be cancelled only before they are processed, packed, shipped or customised.
• Customised, personalised, bulk or made-to-order products cannot be cancelled once the order is placed.
• A cancellation request before dispatch may be considered, but is not guaranteed.

To request cancellation, contact us immediately with your order number at connect@cohesivenow.co.in or +91-9901288191.

Last Updated: 29 June 2026