Cohesive Now values your privacy. This policy explains how we collect, use, share and protect your information when you visit our website, place an order, contact us or interact with our brand online.

Information we collect

• Name, phone number, email address, billing address and shipping address.
• Order details, payment confirmation details and invoice-related information.
• Customisation details such as names, initials, dates, messages, artwork, logos or references shared by you.
• Communication history through email, phone, WhatsApp, forms or social media.
• Website usage data such as device type, IP address, browser type, pages visited, product views, cookies and analytics data.

How we use your information

• To process, confirm, ship and deliver your order.
• To manage payments, invoices, cancellations, refunds and customer support.
• To process custom, personalised, bulk or corporate orders.
• To send order updates, service messages and, where permitted, promotional communication.
• To improve our website, product range, customer experience and marketing performance.
• To prevent fraud, misuse, security issues and unauthorised transactions.
• To comply with legal, tax, accounting and regulatory requirements.

Cookies and advertising tools

Our website may use cookies, pixels and analytics tools to improve website performance, remember preferences, understand visitor behaviour and show relevant advertising. You can manage or disable cookies through your browser settings, but some website features may not work properly without them.

Sharing of information

We may share your information only where needed with payment gateways, courier partners, ecommerce platforms, website hosting providers, email/SMS/WhatsApp tools, analytics or advertising platforms, customer support tools, professional advisers and legal or government authorities where required. We do not sell your personal information.

Payment security

Online payments are processed by third-party payment gateway providers. We do not store complete card numbers, CVV, UPI PINs, net banking passwords or sensitive payment authentication details on our servers. Our website may use SSL or similar security technology to protect information transmitted online.

Data retention

We retain information only for as long as required for order fulfilment, customer support, legal compliance, tax records, accounting, dispute resolution, fraud prevention and business purposes.

Third-party links

Our website may link to payment gateways, courier tracking pages, social media platforms or other third-party websites. Once you leave our website, the privacy practices of those third parties will apply.

Your rights

Subject to applicable law, you may request access, correction or deletion of your personal data, withdraw consent where applicable, opt out of promotional communication or raise a privacy concern by contacting us.

Contact for privacy concerns

Email: connect@cohesivenow.co.in
Phone / WhatsApp: +91-9901288191
Grievance / Privacy Contact: Het Shah (Co-founder), connect@cohesivenow.co.in

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last Updated” date.

Last Updated: 29 June 2026